Technical Operations Consultants (TOCs) work on shift under the umbrella of support services at the Quintiq Global Delivery Center (GDC). As Quintiq’s software is the lifeblood of many businesses that operate 24/7, we need to be there for our customers 24/7. For most people, the idea of working on shift prompts concerns about poor work-life balance or simply the notion of working terrible hours.
At Quintiq, we’re known for our optimization software and our belief that we can optimize any task or process, no matter how complex. With that in mind, we’ve taken on the challenge of making shift work rock. And we believe we’ve cracked it (along with some perks).
Optimized shift rotation
At Quintiq, work culture is a key element in the success of the organization. We know that people are what make a company and the right work culture helps draw in the best talent to our organization and fosters great teams. Building a great work culture doesn’t just mean creating a conducive working environment or a cool office with nap rooms and R&R spaces with PS4s. It also means ensuring that employees have work-life balance. The Quintiq GDC operates 24 hours a day, which makes it all the more important that we create a great work culture that encompasses work-life balance.
Technical operations consultant Kui Tze Lin took on the challenge of finding a way to organize the shift rotations to ensure it allowed for good work-life balance. Being an early member of the TOC team, Tze Lin was a part of the team that went through several revisions of the shift scheduling system as the team sought to find an optimum scheduling pattern. So he was well-placed to understand the problem and craft the solution.
It took some experimentation but they eventually established the optimal pattern for the shift rotation system: “In the past, there were frequent changes [in the schedule], the roster was uncertain and the rotation kept changing. The team members wanted to know with more certainty when they had to work and when they could be off. The team brainstormed and collaborated on the process, which led to our current shift system. Now everyone has a four-day work week with a rotation that sees them working two weeks in the morning, two weeks at night, two weeks in the evening. We now have two teams that operate from Sunday to Wednesday and Wednesday to Saturday, which has created consistent working days and hours.”
No more traffic jams
One of the major perks that our shift-based technical operations consultants enjoy is fewer hours spent trapped in traffic. As senior technical operations consultant Elizebeth Lee notes: “During normal work hours, it takes me an hour to get home. When I joined the shift [team] my travel time shortened. The shift system is really efficient. I’d rather be productive than spend an hour or two in the car feeling annoyed.”
For millennial team members like Nurul Kamilah, shift rotations imbue the job with an element of flex that she likes. She’s found that she prefers blocking of all her working hours into a chunk, then enjoying a stretch of three days off. “Sometimes, we get weekdays off,” she notes with glee, which allows for getting all kinds of life stuff done without having to fight off everyone else like on weekends.