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First-line Support Consultant

Kuala Lumpur, Malaysia

Vacancies: 0


This job has been filled

Introduction

Quintiq, part of Dassault Systèmes, is looking for a First-line Support Consultant.

We are looking for support professionals with a passion in being the first point of support contact for our customers, partners and colleagues around the world. You've got basic technical know how, empathy and the ability to identify the best course of action either via pre-defined solutions or escalation to the next support level. Using crystal-clear communication you want to comfort the customers and give them the confidence that their problems are in good hands.

Department & supervisor

You will work in the Support Organization and report to the Director.

Location

This role is based in Quintiq’s Malaysian office, the Global Development Center. You will have the opportunity to work with colleagues around the world.

Type of employment

This is a full-time permanent role, shift-based work which will include weekend and public holidays. You will be confirmed following a three-month probation.

Salary range & benefits

We provide excellent working conditions, insurance coverage, flexible working hours, and and a salary commensurate with experience and education. We provide an environment where self-reliant people will be well rewarded. Visit Careers & Benefits to find out more.

Responsibilities

Handle incoming support calls and emails to support

Provide predefined solutions to known problems

Handle license requests, user account requests and other 1st line requests

Maintain and improve the support knowledge base

Review internal support requests (completeness check)

Monitor the status of systems hosted by Quintiq and flag problems

Job requirements

Bachelor’s degree in computer science, computer engineering, information technology or equivalent

Technical background and experience to effectively carry out the listed responsibilities

Excellent verbal and written communication skills in English

Problem solving ability and flexibility

Ability to work independently and as part of a team

Solution driven, customer friendly personality, comfortable working with people at every level of the company

About Us

Quintiq is part of Dassault Systèmes, the 3DEXPERIENCE company that provides world-leading solutions to transform the way products are designed, produced and supported. Serving over 200,000 customers in 12 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow.

At 3DS we empower people with passion to change the world. Do you have dreams? And enjoy a challenge? Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes. Join our leading and fast-growing company of 14,000 talents and have a look at www.3ds.com.

We attract and retain the best people by ensuring that you are constantly challenged and inspired by your work. Our environment stimulates creativity, fun and healthy competition where teams both push and help each other to excel. We provide numerous opportunities for professional improvement and advancement along your chosen career path. We are an equal opportunity employer. We believe the best way to build a strong workforce is by selecting from a diverse pool of applicants.

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Working at Quintiq

Find out what we do and get a glimpse of our Global Development Center in Malaysia