Sales Support Officer
Posted on: 19 May 2017
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Quintiq, part of Dassault Systèmes, is looking for a Sales Support Officer.
We are one of the fastest growing software companies in the area of planning & scheduling optimization. In Australia and New Zealand, the fastest growth rates are seen in rail, logistics, and mining.
We are currently seeking to appoint a full-time passionate and motivated Sales Support Officer to be based in our Melbourne office. Reporting to the business unit director, this position is responsible for supporting the Sales Team across all levels of the sales cycle – from the identification of a sales opportunity to assisting in closing sales deals. This role will see you providing support to a dynamic Sales and Marketing team which will allow you to participate in a wide variety of tasks across the business. You will be required to interact with internal as well as external customers with great customer service as a key to your success.
Department & supervisor
You will work as part of a small team of experts and report directly to the Business Unit Director.
This role is based in Quintiq's Melbourne office. You will be expected to work with colleagues from around the world.
Type of employment
This is a full-time role. Quintiq does not sponsor visa applications for this position.
Salary range & benefits
We provide excellent working conditions and a salary commensurate with experience and education. We provide an environment where self-reliant people will be well rewarded and a working environment that has to be experienced to be believed. Visit Careers & Benefits to find out more.
Tender and Request for Proposal Management:-
Scan tender websites and highlight tenders of interest to sales executives;
Manage the co-ordination and completion of Request for Proposal/Quotation (RFP/Q) bids and act as the central co-ordination point through to submission;
Manage and produce appropriate marketing content for tenders in the company’s knowledge portal;
Support the co-ordination of customer site references (local and global customers).
Lead and Client Management:-
Support I-Sales to process and manage inbound leads using the CRM system (Salesforce.com) including outbound emails and calls as appropriate;
Maintain customer records in Salesforce.com, including client contacts and details;
Support the creation of Account Plans for prospective and existing clients in conjunction with Sales Executives;
Support Marketing with lead management campaigns driven by marketing;
Support Marketing with the development and input in the production of company marketing and sales collateral (e.g. newsletters, brochures etc.).
Other duties as directed
Personable, outgoing, helpful & team oriented;
Minimum of 3 years’ experience in an office environment or a similar support (or relevant) role;
Excellent skills using Microsoft Office (PowerPoint, Word, Excel);
Strong attention to detail;
Excellent time management skills;
Excellent customer service skills or internal sales background;
The ability to deal with complex issues;
Demonstrated high level of communication and interpersonal skills;
Ability to build and maintain relationships;
Ability to prioritize and to meet deadlines.
Experience using CRM tools such as SalesForce.com desirable.
Bachelor’s Degree (Sales, Marketing, other related discipline) desirable.
Quintiq is part of Dassault Systèmes, the 3DEXPERIENCE company that provides world-leading solutions to transform the way products are designed, produced and supported. Serving over 200,000 customers in 12 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow.
At 3DS we empower people with a passion to change the world. Do you have dreams? And enjoy a challenge? Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes. Join our leading and fast-growing company of 14,000 talents and have a look at www.3ds.com.
We attract and retain the best people by ensuring that you are constantly challenged and inspired by your work. Our environment stimulates creativity, fun and healthy competition where teams both push and help each other to excel. We provide numerous opportunities for professional improvement and advancement along your chosen career path. We are an equal opportunity employer. We believe the best way to build a strong workforce is by selecting from a diverse pool of applicants.
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